General

1. Do you offer money back guarantee?
2. Are there any hidden charges?
3. What forms of payment do you accept?

1. What is web space?
2. What is bandwidth or traffic?
3. What is parked domain?
4. What is add-on domain?
5. Do you offer Microsoft FrontPage Extensions?
6. If I buy a hosting plan today can I upgrade later on when my site grows?
7. Can you host International domains?

1. How to access POP3 email?
2. How to access Web mail?
3. How to access FTP?

1. What is ASP and ASP.NET?
2. Get error 503 when sending email using ASPMAIL component

1. How can I use Enterprie manager to manage my database?
2. Can we create and administer SQL Server databases using the SQL enterprise manager or can this be done through SQL scrips alone?
3. How do I connect to my SQL server database?
4. Can I connect remotely to my MS SQL database using Enterprise Manager?
5. What are the restrictions on MS SQL Server database space?

General

1. Do you offer money back guarantee?

Yes, all our hosting plans come with 30day money back guarantee. Domain registration fee can not be returned back as we pay and register your domain with domain registrar and you will become the owner of that domain.
2. Are there any hidden charges?

We will not charge you for anything without your prior consent.
3. What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express from all international customers paid in US dollars. Payments are made under secure paypal system. New Zealand customers can use bank transaction.

1. What is web space?

It is amount of space occupied by all your hosting files and your emails
2. What is bandwidth or traffic?

It is the amount of data that can be transferred to/from your website by all means i.e. http, ftp etc. Be cautious some websites may link directly to your images in your site which consumes your bandwidth.
3. What is parked domain?

Parked Domains are domains that point to the main domain account. Hence, if you own domain.com, you can park domain.net and domain.org etc. If any of the 3 domains are looked up in your browser, the contents of domain.com are shown. Likewise, emails sent to the .net and the .org are also routed to your existing .com emails.
4. What is add-on domain ?

Add-On Domains are domain added to your current account but will show separate website. It will reside in your domain.com/subfolder/ but technically you will have a totally separate website for it. So, this will allow to have multiple web sites on the same web hosting account. Add-On domains share resources like wbespace and bandwidth with your main account. They also share the same cPanel.
5. If I buy a hosting plan today can I upgrade later on when my site grows?

You can upgrade at any time?
6. Do you offer Microsoft FrontPage Extensions?

Yes. Microsoft FrontPage Extensions are installed with every hosting account.
7. Can you host International domains?

Yes. We host all countries domains.

1. How to access POP3 email?

POP3 host: mail.yourdomain.extn e.g. mail.yourdomain.co.nz, mail.yourdomain.com etc.
2. How to access Webmail?
3. How to access FTP?

ftp yourdomain.extn e.g. ftp yourdomain.co.nz

1. What is ASP and ASP.NET?

Active Server Page. An HTML page that contains scripts (VBScript or JavaScript) are processed by a Web server before the page displays to the user. ASP pages end with the extension ".asp" because ASP pages are dynamically generated. They enable you to tailor, or customize, your Web content to the customer.

ASP.NET, also known as ASP+ is Microsoft’s most recent version of ASP and is a feature of Microsoft’s IIS (Internet Information Server). Like ASP, ASP.NET enables customization on HTML pages using database queries. ASP.NET however, supports code written in Visual Basic, C++, C# and Perl. ASP.NET files end with the .aspx extension
2. Get error 503 when sending email using ASPMAIL component
   If you are getting "error: 503 must have sender and recipient first" when using ASPMAIL component to send email is because of SMTP authentication.
   In order to meet this requirement you have to set the "RemoteHost" to "127.0.0.1"

1. How can I use Enterprie manager to manage my database?

Open your local Enterprise Manager and right click on the SERVER branch, select NEW SERVER REGISTRATION, check the box so you don't have to use the WIZARD. In the server name box enter the IP assigned to your site, below type the username and password you created the database with. It willt ake a while for the registration to go through and it will also take a while for you to see the server databases as this is a remote connection on a shared server.
2. Can we create and administer SQL Server databases using the SQL enterprise manager or can this be done through SQL scrips alone?
   Yes. You will have to create MS SQL databases using your hosting account control panel, then you will be able to manage the database using your enterprise manager.
3. How do I connect to my SQL server database?
   Once the database is set up, you should receive instructions on the server name etc. You can use the SQL Enterprise Manager to connect to the database or you can use our own SQL server web interface.
4. Can I connect remotely to my MS SQL database using Enterprise Manager?
   Yes, you can using the IP provided assigned to your hosting account. If you don't have Enterprise Manager you can also use our MS SQL Web management interface which provides you with full control to your database features. You can access to our web enterprise manager at the URL below: http://198.87.85.2/sqlwebadmin
5. What are the restrictions on MS SQL Server database space?
   All of our packages shared the allocated space assigned to them. For example if package SH01 has 500 MB space. The MS SQL database takes up to 100 MB of space. There are 400 MB space left for the other files including email boxes space